Frequently Asked Questions

The fastest answer is our live order tracker — it shows your payment status, where your order is in our process, and the live carrier tracking once it’s dispatched.

Enter your order reference (the AP-XXXXXXXX code) below and you’ll be taken to Track your order — you just add the surname on the order. Once dispatched, a parcel sits with the delivery carrier (Australia Post, or our metro courier partner Parcel Right); transit times are on their side, and their estimates are usually conservative and pull forward as it moves.

First, open Track your order to see the latest scan. If your parcel shipped with Australia Post (your tracking link points to auspost.com.au) and it has genuinely stalled, or shows delivered but hasn’t arrived, Australia Post can only investigate on a request from the recipient — please lodge a missing-parcel enquiry with them directly at auspost.com.au, the AusPost app, or by phoning 13 76 78. If it shipped with our metro courier partner Parcel Right (tracking link points to parcelright.com.au), contact us below instead and we’ll chase the courier directly.

We hold proof of postage on file to support your claim, and once the carrier confirms the parcel is lost or misdelivered we’ll sort out a replacement. If you’ve already done that, send us the details below.

Paid orders with in-stock items dispatch within 1 business day. From dispatch, transit is typically 3–7 business days for Standard and 1–3 business days for Express, depending on your location — carrier estimates are usually conservative and pull forward as the parcel moves.

For a specific order, the live tracker shows exactly where it is — payment matching, dispatch, and the carrier scan history.

Yes — and it’s the most reliable option if you’re not home during the day. At checkout, choose Deliver to a Parcel Locker or Parcel Collect under the address field, pick which one, then enter your locker number.

Australia Post shortened these addresses on 1 September 2026. Older ones carry a 10-digit customer number and the locker’s street address; newer ones are just a short number, like Parcel Locker 10, with no street address at all. Both work here, so enter yours exactly as it appears in your MyPost account — Australia Post is moving lockers across in stages, so yours may still show the longer form.

Every pre-order item carries an estimated dispatch window, and the live tracker shows the current window for your order — plus anything we’ve already shipped ahead if part of your order was in stock.

Enter your AP- reference below to jump straight in. Product pages on the shop also show the estimated window before you buy.

Our order tracker shows whether we’ve received and matched your payment yet — enter your AP- reference below and add the surname on the order.

Most PayID and bank transfers match automatically within minutes (some banks hold a first-time PayID to a new payee for up to 24 hours). Paying the exact amount shown, cents included, helps it match automatically.

Our PayID is linked to our ABN, not an email address. In your banking app, choose the “ABN” PayID type (not Email or Phone) and enter the ABN shown on your order/checkout instructions.

Bank transfer is always available as a fee-free fallback — the account details are on your order confirmation and checkout page. Pay the exact amount, cents included, and add your AP- reference.

If it’s been more than 24 hours and you still haven’t had an “Order Confirmed” email, let’s get it matched manually. On the next step we’ll ask for the date and time you paid and a screenshot of your payment confirmation, so we can find it quickly.

Tip: also double-check your spam folder for the confirmation email first.

We accept PayID and bank transfer — both fee-free. The exact payment details for your order are shown at checkout and again in your “Order Received” email. Our PayID is the ABN type — choose “ABN” in your banking app, not Email or Phone.

Pay the exact amount shown, cents included, and put your AP- reference on the transfer so it matches automatically. Most payments match within minutes; bank transfers can take up to 1 business day.

The exact amount is product-specific — the reconstitution maths for your vial is included with every order.

As a rule of thumb most vials take up to 3 mL of BAC water (NAD+ and Glutathione take more) — the per-product table is on our FAQ. Add the water slowly down the inside wall and swirl gently; never shake.

We’re a registered Australian business dispatching from Melbourne. Our peptides are independently third-party tested by HPLC for identity and purity — each product’s exact result is on its Certificate of Analysis, published in our CoA library.

Orders ship with full tracking (Australia Post, or our metro courier partner Parcel Right), reviews are on the product pages, and payment is via PayID or bank transfer. All products are supplied strictly for in-vitro laboratory and research use only.

This is almost always an mg-versus-mL mix-up. The milligram figure on the label (e.g. 10 mg) is the weight of the dry powder, not a volume of liquid — the powder is a tiny amount at the bottom of the vial, so a vial that looks “empty”, or that only gives back the BAC water you added, is exactly what you should expect.

The flip-off cap is a one-time tamper seal and won’t re-clip firmly once removed — also normal.

If your order is still unpaid, the easiest fix is to place a new order with the correct items and pay for that one — we’ll cancel the unpaid one for you.

Otherwise, please contact us as soon as possible. Cancellations and changes are best effort — we can usually only action them within about an hour of placing your order, and only if we’re able to catch it before it’s automatically sent for fulfilment. After that we can’t pull it back.

Send your order reference and what you’d like to change below. If you’re after a refund, please include your PayID or bank account details (account name, BSB, account number) so we can process it straight away.

We have to be straight with you on this one: our products are supplied strictly for in-vitro laboratory research, so our team can’t provide dosing, cycle, or usage advice for people — that’s a hard line we hold with every customer, and emailing us won’t get a different answer.

What we can help with: our FAQ covers BAC water amounts and storage basics, and the CoA library has the third-party test results. For anything health-related, please speak to a qualified health professional.

The right amount is product-specific. The exact reconstitution maths for your vial is included with every order. As a rule of thumb, almost every vial we stock takes up to 3 mL of BAC water — the only exceptions are the mg-dosed NAD+ 500 mg and Glutathione 600 mg vials, which take more.

Different vial sizes use different volumes — always follow the reconstitution figure on your vial label if it differs from the table above. Add the water slowly down the side of the vial and swirl gently; never shake.